Installation & Information (12)
- Installing a New Medusa – Documentation
- 15 pt Quick New Install Checklist
- Upgrade Checklist Process and Docs
- Details Form for UI Entry
- Converting to the new UI
- Interconnection Diagram – Medusa Chassis Single Switch
- Medusa Networking – Edge Network Information
- Occupied (existing) Site Company Survey
- Physical Site Preparation Document
- More information on specifying Internet IPs for Medusa & McCloud
- Medusa DRM – Active Failover
- Comms Rooms – Handling Floor and Building Breakouts
Manuals (10)
- Reception and ShareMaker Manual
- Centre Manager Manual for Medusa Server
- Medusa-Business Management Manual
- Generic Company Service Order Form
- Quickstart Manual – Set up Medusa
- Specimen AUP and Gateway Terms
- Customer Service Booklet – Example
- Incident Report Form for Companies
- Generic Internet Terms & Conditions Document
- Medusa DRM – Active Failover
Training Videos (16)
- 001 – Switch View
- 002 – Creating a Company
- 003 – Assigning Room and Drops
- 004 – Creating a Roamer
- 005 – Configuring a Switch Port for VoIP
- 006 – Finding your IP & MAC address (Windows)
- 007 – Assigning a Routed Public IP address
- 008 – Port Forwarding
- 009 – Creating a Hotdesk Account
- 010 – Archiving a Company
- 011 – Creating a Guaranteed Slice
- 012 – Creating A Room
- 013 – Adding a Company Firewall
- 014 – Creating a Service Plan
- 015 – Resetting a Hotdesk Account
- 016 – Configuring DHCP
FAQs and Diagnostics (32)
- Add New Company – Details form for UI Entry
- Windows 10 Advisory – Update August 2015
- Wireless hotdesk issues
- 1. Can’t see the WiFi network on your device?
- Routed public IP only working for a short time fix
- 2. WiFi network rejects the device
- Finding your IP address on an Android device
- Clear your Cache
- Locating your IP address on Windows
- Incident Report Form for Companies
- Locating you IP address on Apple Mac
- Getting Connected And Errors
- Locating your IP address on Iphone/Ipad
- More information on specifying Internet IPs for Medusa & McCloud
- Forgetting the wireless network on Iphone/Ipad
- Client unable to send emails
- Forgetting a wireless network on Windows Vista/7/8
- Limited or no connectivity
- Setting up devices for Links & Videos
- Client is experiencing a slow internet connection
Companies & Networks (15)
- What are ‘Companies’?
- Before Creating Companies
- Navigating your way through the Company Section
- How to create a new company
- Add New Company – Details form for UI Entry
- Background on network arrangements
- Multi/Patchless for Firewall – Private Network Set Up
- Deployment Section – Network
- Deployment Section – Public IP
- Deployment Section – Allocating a Bandwidth Service plan
- Deployment Section – LAN
- 002 – Creating a Company
- Status – Current Devices And Connection Monitor
- Status – Live Traffic And MRTG Graphs
- Comms Rooms – Handling Floor and Building Breakouts
People & Devices (15)
- Introduction
- How To Make People Accounts ‘Roam’ To A Company Network
- Setting up devices for Links & Videos
- Roaming on a private company network
- People
- Binding An Account To Device (No User Login Required)
- Create-Device-Accounts
- Current Devices – Changing Status Of Device Through Revoke, Re-Validate, Restart, Delete
- Current Devices (and their users)
- Getting Connected And Errors
- History – Successful And Failed Connections By Devices
- Forgetting a wireless network on Windows Vista/7/8
- Forgetting the wireless network on Iphone/Ipad
- Deployment Section Explained – People & Devices
- Screenview – Housekeeping